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M365 Service Desk Analyst

Location: Phoenix, AZ

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a M365 Service Desk Analyst to join one of our top clients for a remote opportunity in Arizona. This role involves supporting a transitioning client environment, providing help desk services during their migration from Google Workspace to Office 365. The company operates within the technology and software support industry, focusing on enhancing client IT support services.

Position Overview for the M365 Service Desk Analyst:

• Provide help desk support for a client transitioning from Google Workspace to Office 365, assisting approximately 500-700 users.
• Support hybrid work environment, including both remote and on-site support to ensure seamless service delivery.
• Manage and resolve user requests via Zendesk ticketing system, with potential future system updates.
• Support post-migration Microsoft environment and assist with legacy Google Workspace access requests.
• Collaborate with a team of 2-3 additional resources to deliver high-quality support aligned with client expectations.

Requirements for the M365 Service Desk Analyst:

• Experience supporting Microsoft 365 environments in a help desk or support role.
• Familiarity with Google Workspace, especially in transitioning support contexts.
• Strong knowledge of ticketing systems such as Zendesk.
• Excellent communication skills and ability to work in a hybrid support model.
• Ability to work during North American hours and effectively manage user requests.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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