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IT Support Technician II

Location: Englewood, CO

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a dynamic and customer-focused IT Support Technician II to join one of our top clients in Englewood, CO. This role is perfect for a tech-savvy professional with a knack for problem-solving and a passion for providing excellent customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the IT Support Technician II:
- Provide standard desktop support, ensuring high energy and customer engagement
- Set up and manage conference rooms, including audio-visual equipment
- Deliver excellent customer service, demonstrating a customer care philosophy that ensures high satisfaction
- Understand user and business needs and translate them into technical solutions
- Maintain knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
- This is a 1-year contract position
- An Associate's Degree in a related field of study with 2 or more years of relevant experience is required. Relevant experience in lieu of degree may be considered.
Required Skills for IT Support Technician II:
- Proven experience in Desktop Support
- Experience in a Government or DoD space is a plus
- Proficiency in Network troubleshooting, AV, and Conference room Setup
- Excellent written and verbal communication skills with end users
- Demonstrated ability to work in a team, sharing knowledge and contributing to a positive team environment
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $32.41/hr W2
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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