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Help Desk Administrator

Location: Houston, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

We are looking for a skilled and experienced Help Desk Admin to join one of our top energy clients in Houston, TX! The Help Desk Admin is an IT professional who helps users resolve issues with computer hardware or software! If you're looking for an opportunity to work for growing company in Houston, TX, APPLY TODAY! 

Overview: You will respond to user inquiries, assessing problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities:

• First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.
• Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
• Desktop site support - Determine the best solutions based on the issue and details provided by customer
• Provide support and resolve problems related to installed computer software.
• Troubleshoot printer connection issues
• Maintain support materials: edit, update, and generate support documents for ServiceNow Knowledge Article and IT Service Desk knowledgebase.
• Azure Administration including account creation, security group management, licensing, MFA.
• Exchange Admin Center – manage, create user, distribution, shared mailboxes.
• Intune – Manage computers, applications.
• Password Resets for various websites/applications
• Document and log incidents ticket using Service Now tracking tool
• First level support company email on mobile devices
• Provide support for VPN software connection issues
• Vendor VPN account creation

Top Skills:

• 2+ years of experince as a help desk administrator
• 1+ year of experience with Intune for Endpoint Management and laptop building
• Must understand technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

Nice to Have:

• Experience with ServiceNow

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now