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Desktop Support Technician

Location: New York, NY

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is excited to announce an opportunity for a talented and bilingual Desktop Support Technician to join one of our esteemed clients in New York City. This role is perfect for a tech-savvy professional who is fluent in Spanish and English, and is adept at providing both in-person and remote support. If you are seeking a dynamic, team-oriented environment within a large organization, we encourage you to apply today!

Position Overview & Responsibilities for the Desktop Support Technician:

• Provide proficient hardware, software, and networking support
• Utilize operating systems such as Remedy, Zabbix, Maquetador - DAM, Power BI
• Manage device lifecycle using CMDB and Remedy Asset Manager
• Diagnose and resolve technical issues efficiently
• Monitor, update, and manage support tickets daily

Required Skills for the Desktop Support Technician:

• Fluency in Spanish and English
• Experience with hardware/software types: NCR, Toshiba
• Familiarity with device types: Bluebird, Zebra, iOS
• Strong analytical and troubleshooting abilities
• Excellent customer service and technical support skills
• Ability to explain technical issues or solutions to non-technical users
• Experience in prioritizing and managing multiple open incidents or requests

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to work with an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now