Background Check Administrator

Title: Background Check Administrator
Location: Fort Sam Houston, TX (Onsite)
Terms: Full-Time / Permanent
Clearance: Active DoD Secret clearance required
Travel: None

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, you will have the opportunity to grow your skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.

Program Overview

The U.S. Army Installation Management Command (IMCOM) Family and Morale, Welfare, and Recreation Program (FMWRP) supports Soldiers and their Families by delivering vital services and programs across Army installations worldwide. This role directly supports IMCOM’s mission by helping ensure timely and accurate processing of background checks tied to childcare services.

RIVA is proud to support this important work by providing skilled professionals who help strengthen background check operations critical to the safety, integrity, and effectiveness of military family programs.

Position Overview

RIVA Solutions is seeking a highly organized and detail-oriented Background Check Administrator (BCA) to support the processing, coordination, submission, and tracking of Child Services Background Checks (CSBCs). This individual will serve as a key administrative resource and liaison for background investigation submissions, helping ensure compliance with government standards, procedural requirements, and established timelines.

The ideal candidate will bring strong communication, customer service, and administrative skills, along with the ability to manage sensitive information with professionalism, accuracy, and discretion.

Key Responsibilities

• Initiate, coordinate, and track background checks and investigations to support timely and accurate processing.
• Communicate directly with applicants and functional managers to guide them through required background check and investigation documentation.
• Prepare, review, and maintain a variety of documents, including memorandums, reports, spreadsheets, and official correspondence.
• Proofread outgoing documentation to ensure accuracy in grammar, formatting, and data integrity.
• Compile interim and final childcare suitability results provided by the DAG1 CSSC.
• Provide regular reporting, updates, and administrative support as required to support background check operations.
• Maintain organized records and handle sensitive information in accordance with applicable security and compliance requirements.

Required Qualifications

• Active DoD Secret clearance required
• U.S. Citizenship required
• High School Diploma or equivalent
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
• Strong organizational and administrative support skills
• Excellent verbal and written communication skills
• Demonstrated attention to detail and commitment to accuracy
• Strong customer service mindset with the ability to work effectively with applicants and internal stakeholders

Preferred Qualifications

• Prior experience supporting background investigation processing, personnel security, or administrative functions in a government or military environment
• Familiarity with documentation workflows, reporting, and records management in a compliance-driven setting
• Experience supporting childcare suitability or related military family program operations

Compensation and Benefits

Hourly Rate: $23.39/hour
Health & Welfare (H&W): $5.09/hour

RIVA offers a comprehensive benefits package that may include:

• Health, dental, and vision coverage
• Life insurance
• 401(k) with company match
• HSA / FSA spending accounts
• Long- and short-term disability coverage
• Pet insurance
• Wellness program initiatives
• RIVA Flex
• Additional workplace benefits

Equal Opportunity Employer Statement

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected status under applicable law.

If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.